1. Introduction

Warm Heart Care Services Ltd is a Leicester-based provider supporting adults with mental health conditions, learning disabilities, autism, and related needs.

We only collect limited personal information necessary for record-keeping, safeguarding, and delivering safe, person-centred support.

2. Information We Collect

2.1 Information You Provide

We may collect the following information where necessary:

• Name and contact details
• Date of birth and identification details
• Next of kin or emergency contact information
• Support needs and relevant health information (where required for care planning)
• Tenancy-related information

2.2 Referral Information

Where placements are arranged through local authorities, healthcare providers, or partner agencies, we may receive relevant referral information to ensure safe and appropriate support.

3. How We Use Your Information

We use collected information strictly for:

• Providing supported living and accommodation services
• Developing person-centred support plans
• Safeguarding and risk management
• Meeting legal and regulatory obligations
• Maintaining accurate care and tenancy records

4. Information Sharing

We do not sell or share personal information for marketing purposes.

Information may be shared only when necessary with:

• Local authorities and commissioners
• Healthcare professionals involved in your care
• Safeguarding authorities where required
• Regulatory bodies if legally required

5. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.

• Secure storage of physical and digital records
• Restricted staff access to sensitive information
• Staff training on confidentiality and data protection
• Compliance with UK GDPR and Data Protection Act 2018

6. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request restriction or deletion where appropriate
• Raise concerns with the Information Commissioner’s Office (ICO)

7. Updates to This Policy

This Privacy Policy may be reviewed and updated periodically to reflect legal or operational changes. The latest version will always be available on our website.